We just had a 46" LED HDTV (UN46B8000) sprung upon us for Christmas, which is a nice but dizzying surprise! We were worried though when we initially set it up, because when we turned it on, our image was almost entirely washed out. Playing with the settings did nothing, and even the self-diagnostic said to contact Samsung.The support rep at Samsung was helpful, but couldn't do anything for us because the TV was a refurbished model (we knew this before hand, I just called Samsung first to find out if there was a trick we could pull to fix it). So we called the outlet that we got the TV from, and they had the answer to solve the problem.
When you mount the TV on the supplied stand, Samsung gives you screws to attach the stand at the back. These screws are seemingly too long. When you put the screws in all the way, it tweaks some component, and you lose all color! Loosening the screws fixed the picture immediately.
So if you've got a new Samsung Luxia, and the picture is washed out and you can hardly see anything; check your stand, and loosen the mounting screws! I get the impression from Samsung that if I had not found out about the screw thing, they would have just made me replace it.
No comments:
Post a Comment