How hard is it to cancel AOL?
I decided to find out.
Listen to this call, it's infuriating. It is not the place of a support representative to question a customer's rationale for canceling a service. They can ask "hey why are you canceling", that's fine, even some mildly scripted "talking you out of it" should be reasonably expected... But this was total crap.
It's not like AOL is going to lose my business due to this incident, they never would have gotten it in the first place, but it also hasn't really raised my opinion of them. I'm going to remember hearing this for years.
Minor Update: In the comments at Insignificant Thoughts someone has posted a link to the AOL page at the Better Business Bureau. Good reading. Of course, Attrition.org can't be helping matters (hehe).
You are teh gay.
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